Refund Policy

Sounds and packs

Sounds are digital files delivered the moment you pay, and you agree at checkout that a purchase can't be refunded once it's been downloaded. We refund in full when:

• •You ask within 14 days and haven't downloaded any sound from that order.
• •A file is corrupted or can't be downloaded, and we can't fix it.
• •You were charged twice for the same order.
• •The sound is materially different from its listing (for example the wrong file, or a different length or content than described).
• •We remove a sound you bought because it infringed someone else's rights.

Refunding part of an order

If only some sounds in an order have a problem, we can refund just those sounds — the rest stay in your library. Each refunded sound is refunded at the price you paid for it, plus the tax charged on it. A pack is refunded as a whole. We check reported problems before refunding (for example by testing the file), and we may ask you to try downloading it again or in another format first, since that often fixes it.

Automatic refunds

Some requests are refunded automatically the moment you send them: a sound you haven't downloaded, asked about within 14 days of buying it, or a sound you were charged for twice. This applies to sounds up to US$10 each, and to accounts with no more than one other refund in the last 90 days. Everything else is reviewed by a person. We never decline a request automatically.

Custom sound requests

Your payment is held by ReadySFX until you accept the delivery.

• •Full refund if a payment goes through after the request was declined or cancelled, if the creator declines your request, misses the due date (the agreed number of days, counted from when you paid into escrow) without an extension you accepted, or you decline their request for more time.
• •Cancelling early, while the creator is still within the agreed timeframe, carries a 50% cancellation fee; the rest is refunded.
• •If the creator completes the work but you don't accept it after your included revisions, Creator Payment Protection applies: after our review, at least 25% of the price may be paid to the creator and the rest refunded to you.
• •Once you accept a delivery, the payment is released to the creator and is final.

How to ask for a refund

For a sound or pack: go to Account → Purchases, click “Problem with this sound?” under it, and choose “Request a refund” — pick a reason and tell us what happens. Our Download help page lists quick fixes that often solve the problem first. For a custom request, or if you can't sign in, email readysfx@gmail.com with the order reference and what went wrong. We aim to reply within one business day, and our reply appears in your notifications.

Timing

Approved refunds go back to your original payment method. Your bank usually shows them within 5–10 business days. Refunded sounds are removed from your library and their licence ends, and any review you left on them is removed.

Chargebacks

Please contact us before disputing a charge with your bank — we can usually fix it faster. An unjustified chargeback on an order you received may lead us to suspend your account and cancel the licences in that order (see the Terms of Service). When a chargeback is filed, the sounds in that order are removed from your library and their licences end, the same as a refund.

Your legal rights

This policy doesn't limit any rights you have under consumer protection laws that can't be waived where you live.