Eligible refunds
Corrupted or undownloadable files, duplicate charges, and purchases made within the last 14 days that were never downloaded.
Support
How to get your money back when something goes wrong.
Corrupted or undownloadable files, duplicate charges, and purchases made within the last 14 days that were never downloaded.
Open Account → Purchases, find the receipt, and contact support with the purchase reference.
Approved refunds are returned to the original payment method within 5–10 business days.
Questions about this page?
If anything here is unclear or you need a copy for your records, our team can help. Contact support and we'll answer directly.