Support

Download help

Why a sound might not download or play, how to fix it — and how to ask for a refund if it still doesn't work.

Quick fixes that solve most problems

•Press Download again — a dropped connection is the most common cause.
•Pick “Original” in the format menu next to Download. That's the creator's own file, with no converting in your browser.
•If an app won't open the file, download it as WAV — it opens almost everywhere.
•Turn off ad blockers or download blockers for readysfx.com, or try another browser.

Your internet connection dropped, or something in your browser (an ad blocker, a VPN or a work/school network) blocked the file.

•Press Download again — it usually works the second time.
•Turn off ad blockers or download blockers for readysfx.com, or try another browser.
•If you're on a VPN or a work/school network, try a home connection.

Converting to MP3, WAV or OGG happens inside your browser, and some browsers (or a low-memory device) can't finish it.

•Choose “Original” in the format menu — that's the creator's own file with no converting.
•Or try again in Chrome, Edge or Firefox on a computer.

Usually your audio app can't read that format (OGG, or high-quality 24/32-bit WAV in some older apps), or the download was cut off.

•Download it again as WAV — it opens almost everywhere. MP3 is the next safest.
•Try opening it in a free player like VLC to check whether the file itself plays.
•If the file is only a few KB, the download was cut off — download it again.

Either the download was interrupted, or there's a problem with the creator's file.

•Download it again with “Original” selected.
•Play the preview on the sound's page — if the preview sounds fine and your file doesn't, the download was damaged.
•If the Original file is broken too, request a refund. Once we confirm it, we refund you and ask the creator to fix the sound.

Browsers save downloads to your Downloads folder, named after the sound.

•Open your Downloads folder (or press Ctrl+J in Chrome/Edge, ⌘+Option+L in Safari) and look for the sound's name.
•You can download it again any time from Account → Library.

The file is a different sound, a different length, or doesn't match its name, description or preview.

•Compare your file with the preview on the sound's page. If they really differ, request a refund.

Your sign-in expired, so we can't check that you own this sound.

Your account has two-step sign-in turned on, and it hasn't been entered in this session yet.

We couldn't find a completed purchase of this sound on the account you're signed into.

•Check you're signed into the same account you bought it with (look at the email in Settings).
•If you paid but it never arrived, request a refund below and tell us — we'll look into it.

This usually means the sound was refunded, or removed after a copyright complaint. The note under the sound says why.

You paid for the same sound more than once (for example two orders, or you already owned it).

Sounds are delivered instantly, so changed-mind refunds are only possible within 14 days and only if you haven't downloaded it.

•Go to Account → Purchases (or Library).
•Under the sound, click “Problem with this sound?”.
•Pick what's happening, try the fix, and if it still doesn't work click “Request a refund”.
•Choose a reason, say what happens, and send it. You'll get our reply in your notifications.

Which refunds we give, and when, is set out in our Refund Policy.

Email readysfx@gmail.com with the sound's name and what you see. We aim to reply within one business day.

Questions about this page?

If anything here is unclear, we're happy to help. Contact support and we'll answer directly.